Team Manager (Collections)

Promoted Parent
  • Post Date: September 8, 2021
  • Apply Before: November 30, 2021
  • Applications 0
  • Views 6
Job Overview

Job Description:

Sutherland is seeking an organized and goal-oriented person to join us as Collections & Customer Service Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Team Managers in this role get to: 

Influence the lives of others: Develop, train, and manage team members.

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Keep management updated: Relay important information in the form of timely and accurate report.


Our most successful candidates will have: 

  • Demonstrated leadership skills; able to take the lead in making improvements and resolving issues
  • Minimum 3 years 1st Stage/Early Stage/Account Recovery Collections management experience leading a team of 10+ collections/recovery specialists w/in the banking/finance/credit card industry.
  • Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner
  • Ability to be customer-oriented in managing communications and issues
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Ability to be pro-active in developing trust and professional rapport with employees and team members; able to be a team-player
Job Detail
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