Team Manager

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Promoted Parent
  • Post Date: April 24, 2022
  • Applications 0
  • Views 27
Job Overview
Job Description:

Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager for our Tulsa location!. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Team Managers this role get to:

Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.
Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
Define Sutherland’s Reputation: Drive organizational initiatives within the team from time to time.

Qualifications:

Our most successful candidates will have:

  • At least 1 year of BPO Leadership experience
  • Be able to work in a fast-paced environment
  • Able to work onsite w/in our Tulsa location
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Job Detail
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