Sports Fan – Customer Support Specialist

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Promoted Parent
  • Post Date: January 30, 2021
  • Applications 0
  • Views 16
Job Overview
Coral Springs

Job Description

Do you dominate your Fantasy Sports league, year after year? Do you know the difference between trade bait, a sleeper and a vulture back? Do you have a strong opinion on whether IDPs or a Team Defense is the better option? Are you excited about the opportunity to bring that passion to your job?

 We’re ready for you.
 We are now hiring Fantasy Sports Enthusiasts to provide customer support and player advice for one of the hottest platforms out there. In this role, you will support an interactive fantasy sports platform and provide superior fan experiences every day.
 This remote opportunity is open to any candidates in the state of Florida.
Who We Are:
At Sutherland, we help strengthen our clients’ brands by improving how they work. We rethink the process and work together to streamline it, rebuild it, and deliver it back smarter than before. Behind every screen, click or command, at the heart of each process transformation, is our people. It takes big ideas, strong designs, new technology, and top talent from around the globe to explore what’s possible. We empower and inspire our teams and leaders to simplify everyday tasks and interactions with a common goal: providing the best customer experience out there.

We are Sutherland. Where people and process come together.

What We Offer:
  • The opportunity to connect with fantasy sports fans one-on-one, showcasing your technical savviness and fantasy sports expertise to deliver exceptional experiences every day
  • A chance to talk sports with people from around the world, building relationships while you advise others on how to dominate their leagues
  • A never-boring culture where team members are celebrated for their creativity, passion, and flair with customers
  • A strong promote-from-within policy that rewards you for your talent and dedication


Our Most Successful Candidates:

  • Love sports and fantasy sports and are energized by the idea of sharing their expertise with others
  • Have a strong understanding of sports vocabulary and are tuned into current events in sports
  • Are problem-solvers and critical thinkers who can easily navigate systems, multi-task, diagnose problems, and provide friendly and efficient resolution
  • Are patient, confident, and engaging, committed to building fan loyalty
  • Have a vision for creating moment-defining shared sports experiences
  • Are high-energy, driven, and motivated by goals and targets


Additional Sutherland Requirements:

  • High school diploma or equivalent
  • Ability to type 30+ words per minute
  • Minimum of one year of customer service experience


Job Detail
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