Location: Arnold, Missouri, United States
Job Type: Contact Center
Concentrix: A passionate company powered by passionate people
· This position will be based in person out of our Arnold location. Our priority is the health and wellbeing of all Concentrix employees and ensuring a safe work environment for our staff.
Competitive Salary and Incentive Package
· Hourly Wage at $13.50 hourly
· Wage Differentials with opportunity to earn up to $14.50 hourly: Evening Differential of .50 and Weekend Differential of $1.00
· Earn up to $250/month in sales commissions ( About $1.50/hr. + Base Pay including evening and weekend pay differentials)
· Exciting Employee Referral Programs (Earn $500 per qualified referral with unlimited capped referrals)
· Employee Rewards and Recognition Programs
· Full Benefits including medical, dental, vision, 401k, Tuition Reimbursement and much more
· Paid time off and Holiday pay
· Overtime Opportunities
· Paid instructor supported classroom training located onsite at Concentrix in Arnold, MO
· Diverse, inclusive and welcoming culture
· Business casual dress attire – no suit, no tie, no worries!
· Wellness programs to help you maintain a better quality of life
· Employee discount programs
· Global Organization with endless growth and advancement opportunities
· A Lot of fun ~ There’s always something fun happening at Concentrix!
Essential Functions/Core Responsibilities
· Achieving specific sales targets and maximizing sale opportunities on each and every call
· Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
· Maintain broad knowledge of products, pricing, promotions, and procedures
· Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
· Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
· Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
· Prepare complete and accurate work including appropriately notating accounts as required
· Participate in activities designed to improve customer satisfaction and sales performance
· Answer billing questions by talking through components of customer accounts
· High school diploma with six months of sales experience preferred
· Demonstrated sales technique and product knowledge preferred
· Courteous with strong customer service orientation
· Strong communication and negotiation skills required
· Ability to effectively communicate, both written and verbally
· Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
· Strong computer navigation skills and PC Knowledge
· Ability to learn and think conceptually
· Dependable with proficient attention to detail
· Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
· Able to rotate shifts, as needed
· Based on location and/or program, additional experience/skills may be required
· *Job requirements may vary by country and will not contravene any local laws
To be successful in this role, YOU must be fanatical about your work, have a passion for helping others, and a desire to contribute to something greater for the benefit of those you will help with each interaction.
If you are tenacious in your pursuit of excellence and looking to do more with your career, apply today!
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
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