Promoted Parent
  • Post Date: September 7, 2021
  • Apply Before: November 30, 2021
  • Applications 0
  • Views 6
Job Overview

Job Description:

Sutherland is seeking an attentive and analytical person to join us as a Quality Specialist. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Specialists in this role get to:

Keep management updated: Relay vital information in the form of timely and accurate reports.
Impact the bottom line: Produce quality audits and provide effective feedback to the users, based on accurate and meaningful data reports and analysis and /  or keen observations.
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs.
Strengthen relationships: Establish and maintain communication with clients and / or team members; understand needs, resolve issues and meet expectations.
Take the lead: Monitor invoices / transactions / calls / logs as per defined sample plan and targets; report out any compliance cases and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive quality awareness and improvement initiatives across program.


Our most successful candidates have:
  • Be well experienced in US healthcare domain
  • Be able to work in a fast-paced environment
  • Have good working knowledge in MS Office applications
  • Be able to adjust quickly and smoothly to changing priorities, shift and strict deadlines
  • Have strong analytical skills; be able to interpret data, identify trends and make suggestions for improvements
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner

Job Detail
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