Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.
Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.
Payment Card Fraud Call Center II
$16.50/hour, Great Benefits
Conduent Business Services – San Antonio, TX
This is NOT a work from home position.
Keywords: Banking, Fraud, Credit Cards, Lending, ACH, Investigations, Customer Service, Call Center, UDAP, Regulation E, Chargebacks. Please make sure to upload your resume.
Fraud Universal Agent
Executes routine inbound and outbound Fraud call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs.
Escalates Fraud issues/trends to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers.
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Ability to navigate multiple computer screens while working on the phone
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
Customer service focus with the ability to listen to customer needs and recommend solutions
Knowledge and understanding of regulatory compliance requirements surrounding Regulation E
HS Diploma a minimum
1-3 years of Call Center experience (Preferably Fraud, Banking, or Lending)
Excellent problem solving, research and customer service skills
Excellent verbal, written, and interpersonal communication skills
Experience with Microsoft Word, Excel, and PowerPoint
Flexibility is a must
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.