Payment Card Fraud Call Center II

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  • Post Date: November 26, 2020
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Job Overview

Job Description

About Conduent

Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all  insured patients  in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through  toll systems  daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Job Description

Payment Card Fraud Call Center II

$16.50/hour, Great Benefits

Conduent Business Services – San Antonio, TX

This is NOT a work from home position.

Keywords: Banking, Fraud, Credit Cards, Lending, ACH, Investigations, Customer Service, Call Center, UDAP, Regulation E, Chargebacks. Please make sure to upload your resume.

Fraud Universal Agent

Desired Qualifications:

Executes routine inbound and outbound Fraud call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs.

Escalates Fraud issues/trends to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers.

Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

Ability to navigate multiple computer screens while working on the phone

Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information

Customer service focus with the ability to listen to customer needs and recommend solutions

Knowledge and understanding of regulatory compliance requirements surrounding Regulation E

Skills/Education/Experience:

HS Diploma a minimum

1-3 years of Call Center experience (Preferably Fraud, Banking, or Lending)

Excellent problem solving, research and customer service skills

Excellent verbal, written, and interpersonal communication skills

Experience with Microsoft Word, Excel, and PowerPoint

Flexibility is a must

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

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