The Patient Care Advocate – Population Health is responsible for working directly with patients, providers, emergency room, clinical inpatient and outpatient care teams, pharmacy, as well as social work, case management, home health, skilled nursing facility partners, inpatient rehab facility partners, and local, state and federal resource providers in supporting the management and coordination of patient panels across the health system spectrum for multiple payer types and value based care contracts.
The UVA Health, Population Health department strives to improve the patient experience, the quality of care and outcomes while managing costs for defined groups of people, as well as to bring significant health concerns into focus so that issues can be addressed by matching needs to resource allocation as a means to overcome the barriers to healthcare that drive poor health conditions. Population Health seeks opportunities to collaborate internally and with other agencies and organizations to improve the health outcomes within the local, regional and state areas in order to best care for the patient populations served.
- Conducts patient enrollment, assessment, education, and guidance at any point prior to, during, and/or after the inpatient stay, ED visit, ambulatory referral or outpatient appointment(s).
- Reviews and maintains charts and facilitates patient accessibility to this information.
- Reviews and understands patient assessments, ICPs, DTPs, patient discharge summaries, and researches clinical indicators.
- Collaborates with teams across multiple clinics and areas.
- In addition to the above job responsibilities, other duties may be assigned.
Position Compensation Range: $16.31 – $25.28 Hourly
Education: Bachelor’s Degree or Associates Degree in Medical Assisting from an accredited Program of Study such as the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) or Graduation from a certified Paramedic or EMT-Intermediate education program required.
Experience: 1 year experience in a clinical environment and/or in an advocate or navigator role.
Licensure: If MA Certified Medical Assistant (CMA) by the AAMA (American Association of Medical Assistants) or Registered Medical Assistant by the AMT (American Medical Technologists) is required. If Bachelor’s Degree no certification is required. If EMT, certified as a EMT-P or EMT-I in the Commonwealth of Virginia or certified as a NREMT-I or NREMT-P (National Registry of Emergency Medical Technicians) required.
Job requires standing for prolonged periods and frequently bending/stooping/traveling. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly.
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person’s perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
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