Instructional Designer

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  • Post Date: January 4, 2022
  • Applications 0
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Job Overview

Job Details


The Learning Team is tasked with creation of high quality and impactful certification materials that provide independent agents with the knowledge and skills needed for servicing Liveops’ clients.                     

The Purpose of Your Role

In the Instructional design role, you will work with internal and external Subject Matter Experts (SMEs) to write, design, and build instructional content aligned to overall business and program objectives.

The Qualifications We’re Looking For

  • Minimum 3 years’ experience designing training curricula and all corresponding program elements, including product, behavioral, and systems training
  • Master’s Degree in Instructional Design, Educational Psychology, or equivalent preferred.
  • Superb verbal and written communication skills
  • Excellent organizational skills and detail orientation
  • Experience using eLearning tools (i.e., Articulate Storyline, Captivate, Camtasia, etc.) to create self-paced simulations and training
  • Experience using Microsoft Office and Google Apps
  • Ability to modify development methodologies to address the needs of different learning styles
  • A demonstrated ability to engage participants in a remote learning venue
  • Design training simulations that build agent capability effectively using a client’s web based or external application to enact transactions
  • Ability to lead and/or participate in virtual meetings in a distraction-free environment
  • Develop testing to measure and assess effectiveness of the curriculum and learner performance.
  • Integrate results back into new and existing course content as needed
  • Some travel may be required

The Competencies You Bring

Attention to Detail, Data Gathering & Analysis, Presentation Skills, Planning & Organizing, Dealing with Ambiguity and Individual Impact and Influence

The Value You Deliver

  • Ability to work closely with internal team members, client partners, and SMEs to translate business objectives into distance learning solutions and ensure materials are instructionally sound and impactful
  • Creates learning programs that incorporate product information, sales, and customer service strategies to enable independent agents to deliver a quality experience.


About Liveops:

Liveops is a virtual call center offering an on-demand skilled workforce of onshore virtual agents for all customer service and sales needs.

With more than 20 years of experience offering flexibility, scalable talent, and meaningful work, Liveops has been improving the lives of its agents, clients, and employees by creating endless opportunity. Our virtual-flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, tax, telecom, and government to trust Liveops to deliver a fully scalable enterprise workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

Liveops exists to improve the lives of our agents, clients, and employees. As a Liveops employee, you’re part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.


Eligibility Requirements

Eligible States for Employment; Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Wisconsin.

Legal authorization is required to work in the U.S. is required.  We will not sponsor individuals for employment visas now or in the future.

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