Location: Jacksonville, Texas, United States
Job Type: Contact Center
In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Concentrix. A passionate company powered by passionate people.
Advisors will handle inbound calls to assist in helping and educating health insurance exchange members. For example insurance benefits, eligibility, claims inquiries, provider look-ups, status checks, and application status. Agents will be responsible to provide first call resolution with accurate, courteous, and informative responses to the members. In some cases, calls will involve problem-solving skills to resolve the member’s inquiries.
Advisors are expected, but are not limited to, comply with government requirements for healthcare (ex. HIPAA verification), probing questions to define customer needs/concerns, providing accurate and complete responses to members in a easily understood language, educating members on benefits of their plan and self-service options for 24/7 support.
$11.25/Hr. + Annual Evaluations & Monthly Bonuses (based on attendance and performance)
Medical, Dental and Vision
Paid time off
Casual work environment
High school diploma or equivalent
Minimum of 6 months of relevant work experience preferred
Must complete Background Check
Courteous with strong customer service skills and ability to effectively communicate
Strong computer navigation skills and PC Knowledge
Schedule flexibility is a must
Concentrix is fanatical about our staff, our clients and their customers. To be successful in this role, YOU must be fanatical about your work. A passion for helping others, a desire to contribute to something greater for the benefit of those you will help with each interaction.
If you are tenacious in your pursuit of excellence and looking to do more with your career, apply today!
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Convergys is an EEO/AA/M/F/Vet/Disability Employer
Related Jobs (31)
Operations Manager on April 6, 2021
At Home* Healthcare Customer Service Rep – Inbound calls. on April 6, 2021
Team Leader on April 6, 2021
Sales Associate – $13.50hr + Incentive Package on April 6, 2021