Data Analyst

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  • Post Date: January 13, 2022
  • Applications 0
  • Views 76
Job Overview

Full-Time

Corporate Headquarters
1365 N Scottsdale Rd Ste 390
Scottsdale, AZ 85257, USA

Job Details

Description

Combine your exceptional attention to detail with technical aptitude in a fast-paced environment at Liveops, a provider of virtual call center solutions. As the ambassador between our internal business units and our clients, you will spearhead client implementations and day to day requests on various systems and platforms.

As a Data and System Analysis, you will be part of a dedicated team within the Data and Analytics organization supporting client operations, work internally with a variety of cross-functional groups, and develop technical solutions for business problems.

The Purpose of Your Role

Your primary mission as a Data Analyst will be to help define, analyze, and manage existing programs and new projects for Liveops clients. You will handle new system implementation, continuous analysis, and upkeep of existing systems and providing data and reporting on activity within the system by end users.  You will become an expert on the use of multiple technology platforms to creatively solve client needs. Your prior experience in a client-facing customer support, business analyst, or professional services role will allow you to hit the ground running.

The Qualifications We’re Looking For

  • Strong communication skills (written and oral)
  • Strong organizational skills
  • Experience utilizing systems such as DOMO (databases and reporting), Five9 (telephony), Salesforce and Excel
  • Ability to read and understand technical documents, such as XML input/outputs
  • Data analysis experience is beneficial
  • BS/BA from an accredited 4-year university

The Competencies You Bring

Attention to Detail, Individual Impact and Influence, Customer Focus, Data Gathering & Analysis, Planning & Organizing and Usage of Functional/Technical Expertise

The Value You Deliver

  • Must be highly motivated, a self-starter and able to thrive in a fast paced, fluid environment
  • Demonstrates highly developed technical expertise, deep organizational knowledge, and sound analytical skills to contribute to the business and build credibility with clients
  • Ability to prioritize tasks and multitask while keeping a strong attention to detail
  • Ability to work autonomously and make decisions while maintaining a team-focused atmosphere
  • Resourcefulness to identify and use the information and assistance needed to tackle client problems
  • Flexibility and organizational skills to work in several systems and on multiple projects during a workday
  • Translate client business needs into clear technical requirements
  • Respond to client requests for operational support and troubleshoot issues
  • Fully own and multitask the execution of multiple client programs, including troubleshooting and debugging
  • Identify internal inefficiencies and drive process improvement and innovation
  • Collaborate with cross-functional teams to continuously improve Liveops service delivery and performance
  • Monitor Processes, investigate discrepancies, and conceptualize improvements

About Liveops:

Liveops is a virtual call center offering an on-demand skilled workforce of onshore virtual agents for all customer service and sales needs.

With more than 20 years of experience offering flexibility, scalable talent, and meaningful work, Liveops has been improving the lives of its agents, clients, and employees by creating endless opportunity. Our virtual-flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, tax, telecom, and government to trust Liveops to deliver a fully scalable enterprise workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

Liveops exists to improve the lives of our agents, clients, and employees. As a Liveops employee, you’re part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.

Eligibility Requirements

Eligible States for Employment; Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin. 

Legal authorization is required to work in the U.S. is required.  We will not sponsor individuals for employment visas now or in the future

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