Customer Advocate – Work At Home

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Promoted Parent
  • Post Date: September 7, 2021
  • Applications 0
  • Views 138
Job Overview
Job Description:

Sutherland is seeking an attentive and goal-oriented person to join us as Retention Consultant We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultant in this role get to:
Customer service skills: To handle customer service requests due to billing issues or account changes. Identify the root cause for a cancellation request and retain customers by providing a personalized solution to their identified needs. Resolve customer’s issues and promote self-service options to avoid unnecessary repeat calls.
Problem Solving: Discover and provide a personalized solution that includes home services such as DIRECTV
Goal Oriented: Achieve Client’s and internal KPIs


Our most successful candidates will have:
  • Bachelor’s degree is a plus
  • Experience of working in a customer-centric environment is a plus.
  • Intermediate reading English language skills 
  • Retention skills are a must
  • Able to work positively in a fast-paced, changing environment.
  • Ability to multitask and have excellent organizational skills.
  • Sees through the eyes of the customer.
  • Articulate, bright and curious.
  • Passionate about service

Job Detail
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